Analytics

Performance of the autonomous voice agents across languages, intents and outcomes.

Last 7 days · mock data

Autonomous resolution rate

87.3%

W1W2W3W4W5W6W7W8

Autonomous resolution climbed from 82.1% to 87.3% over the last 8 weeks.

8,139 total

1,120

Mon

1,236

Tue

1,188

Wed

1,342

Thu

1,481

Fri

930

Sat

842

Sun

8,139 calls handled this week across all connected tenants.

Hausa42%

Yoruba23%

Igbo14%

Swahili11%

Nigerian Pidgin6%

Other4%

data_balance_inquiry27%

airtime_topup18%

bundle_purchase14%

account_statement11%

pin_reset9%

fraud_report4%

Fraud / account security38 calls

Low ASR confidence (< 85%)21 calls

Customer requested a human17 calls

Unsupported intent9 calls

12.7% of calls were escalated this week. Every escalation includes the full transcript and detected intent, so human agents never start from zero.