Operations Overview

Autonomous African-language customer service for banks and telcos sandbox tenant.

+12.4%

1,284

Calls handled today

+2.1 pts

87.3%

Autonomous resolution

−9s

47s

Avg handle time

+8.7%

$4,920

Est. cost saved today

Stable

4.6 / 5

CSAT (AI-handled)

See the agent in action

Run the Hausa data-balance and fraud-escalation scenarios in the Live Agent console.

Open Live Agent

Language mix today

Hausa42%

Yoruba23%

Igbo14%

Swahili11%

Nigerian Pidgin6%

Other4%

Live right now

23 active calls

+234 812 ••• 2201

airtime_topup

Hausa0:22

+234 705 ••• 1189

data_balance_inquiry

Yoruba0:37

+254 722 ••• 4410

bundle_purchase

Swahili1:02

+234 803 ••• 7754

account_statement

Igbo0:15

Recent escalations

3 today

Amina Bello

14:29

fraud_reportFirst Unity Bank

Human pickup in 24s

Wanjiku Kamau

14:09

sim_swap_requestSafaricom

Human pickup in 41s

Grace Otieno

13:36

billing_disputeSafaricom

Human pickup in 38s

Every escalation hands off the transcript, intent and customer context.